Return & Refund and Cancellations Policy

Last Updated: July 2026

We want you to be completely satisfied with your Frankies Bikinis purchase. If something is not right with your order, this policy explains your options and the steps to take.

Return Window

We accept returns on eligible items within 30 days of the delivery date shown on your tracking confirmation. Items received after this 30-day window will not be eligible for return or exchange.

Eligibility Conditions

To be eligible for a return, items must meet all of the following conditions:

  • Unworn and unused — the item must not have been worn, washed, or used in any way
  • In original condition — all original tags must be attached and intact
  • Hygiene liners intact — for swimwear and bikini bottoms, the protective hygiene sticker must remain in place and unaltered
  • In original packaging — returned in the same packaging in which it was delivered where possible
  • Free from damage caused by the customer — items showing signs of wear, washing, perfume, deodorant, makeup, or any other alteration are not eligible for return

Items that do not meet these conditions will be returned to the customer at their expense without a refund being processed.

Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances:

  • Final sale or clearance items — these are clearly marked as final sale at the time of purchase
  • Gift cards
  • Items marked as limited edition drops that have been specified as non-returnable at the time of purchase

How to Initiate a Return

To begin a return, contact us at support@frankiesbikinis.us with the following information:

  • Your full name
  • Your order number
  • The item or items you wish to return
  • The reason for the return

We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions. Please do not send items back without first receiving your RMA number — unauthorized returns may not be processed.

Return Shipping Costs

  • Change of mind returns: Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot process refunds for items lost in return transit.
  • Defective or incorrect items: If you received an item that is defective, damaged, or different from what you ordered, we will cover the cost of return shipping. Contact us at support@frankiesbikinis.us with photographs of the issue before sending anything back.

Refunds

Once your returned item is received and inspected, we will notify you by email of the outcome of your return assessment. If your return is approved:

  • Refunds are issued to the original payment method used at checkout
  • Refunds are processed within 5 to 10 business days of approval
  • Your bank or payment provider may take additional time to reflect the credit in your account — this varies by institution and is outside our control

If your return is not approved because the item does not meet our eligibility conditions, we will contact you and return the item to you at your expense.

Exchanges

If you would like a different size or colorway, we offer exchanges on eligible items within the same 30-day return window. To request an exchange, contact us at support@frankiesbikinis.us with your order number and the details of what you would like instead. Exchanges are subject to stock availability — if your requested exchange item is not available, we will process a refund instead.

Damaged or Defective Items

If your item arrives damaged or defective, contact us at support@frankiesbikinis.us within 7 days of delivery. Include:

  • Your order number
  • A clear photograph of the damage or defect
  • A brief description of the issue

We will assess the issue and offer a replacement, exchange, or full refund as appropriate. We do not require you to return damaged items in all cases — contact us first and we will advise on the correct process.

Order Cancellations

Orders may be cancelled within 12 hours of being placed, provided they have not yet been dispatched. To request a cancellation, contact us at support@frankiesbikinis.us immediately with your order number. Once an order has been dispatched, it cannot be cancelled — you may return it under our standard return policy once it has been delivered.